CANCELLATIONS
Any client that wishes to cancel their event, the party MUST provide a written letter of confirmation to head office, [Moran’s Retail Ltd, 138b Strand Rd, Derry~Londonderry, Northern Ireland, BT48 7PB] which is signed and dated. This will cause the loss of all amounts paid up to the cancelation date. Parties are liable for any outstanding costs and must be paid under the party’s contract.
Outstanding payments will be invoiced to the party and can also be found in the client’s payment plan.
In the unfortunate event that the client must cancel the booking due to illness or family bereavement please contact Moran’s specialist caterers head office on (028) 71273000.
If caterer cannot fulfil its obligations under this contract for reasons outside of its control, caterer may locate and retain a replacement catering company at no additional cost to client, or refund clients money in full. Caterer will not be responsible for any additional damages or compensation under these circumstances.
REFUNDS
If the client is unhappy with the service or quality of the food provided by the caterer, the party MUST provide a written letter of confirmation to head office, [Moran’s Retail Ltd, 138b Strand Rd, Derry~Londonderry, Northern Ireland, BT48 7PB] which is signed and dated. A thorough investigation will be carried out and if the client is entitled to a refund, the amount will be decided between the parties amicably.
Our refunds policy lasts 14 days. If 14 days have gone by since your purchase/event, unfortunately we can’t offer you a refund or exchange.