Job Description

Fantastic opportunity for an experienced Manager to join a thriving and progressive Company. We are a family run company in the fresh food to go and grocery sector for 28 years. We are renowned for our fresh food offering in the North West, have been named 'best-in-class' in roadside retailing and have been awarded the best in food-to-go and forecourt retailer in Northern Ireland 2024. We pride ourselves on being People People and are Investors In People accrediated for investing in our people and a better work place, with long standing members of staff working with the company for up to 25 years. Now is the best time to join the company as we are in business transformation, undergoing a significant growth period and moving into phase 2, building our brand new, state of the art production centre with a lot more plans for our future. 

Department: Moran’s Stores
Store: Based in Strand Road (Licence and Vehicle preferred). 
Title: General Manager
Responsible To: Directors, Regional Manager
Co-ordinate With: Directors, Regional and General Managers, Financial controller, Personnel Officer, Duty Managers, Assistant Managers, Staff and Customers.

Main Purpose: Quality – Consistently - Constantly

As a Moran's retail manager you will be responsible for our stores, forecourts, deli hot food and salad bar/sandwich counters weekly taregts. Be excited by and have a hands on approach on taking ownership for the day-to-day management and care of Moran's stores, staff, and customers, by setting and achieving SMART goals and objectives, increasing productivity, and ensuring HACCP, food health and safety and quality standards are of the highest standards and have a flair and keen interest in relevant trends and innovation with ambition to drive sales.

Principal Responsibilities

General

1. Ensure the site is to the highest standard as per company procedures.
2. Implement and maintain a high standard of quality control and report all quality control issues to the line Manager.
3. To ensure the highest standard of customer service is given to all customers.
4. Develop, implement, and ensure HACCP procedures are in place, practised, and the level of hygiene is of the highest standard throughout.
5. Hygiene regulations and company procedures are reviewed, updated, and implemented, ensuring the store achieves a 5 on scores on the doors and the minimum overall grade required for Hygiene Mark approval or other hygiene monitoring systems in place.
6. Ensure everything possible is done to achieve sales, profit and wastage targets and increase productivity.
7. Actively promote, motivate, and propagate all aspects of the business.
8. To ensure and develop a good working environment within all departments.
9. Implement and drive the 6S’s methodology.

Human Resources

8. To motivate and promote team spirit among staff and develop a good working environment and an atmosphere conducive to the highest standard of workmanship, customer service and sales.
9. Actively train, develop and ensure all staff follows procedures.
10. To carry out staff reviews/ appraisals within agreed time limits.
11. To ensure due diligence procedures are followed by all staff.
12. Ensure
• You learn and seek advice regarding relevant employment law, Health and Safety regulations, human rights issues and company procedures and implement them when dealing with employees.
• Attendance, timekeeping, and breaks are adhered to as agreed with management and any problems or changes from the agreed rota are recorded and reported to the personnel officer, line manager immediately.
13. Assume responsibility for:
• Ensuring disciplinary rules and procedures are followed and adhered to
• Notifying the personnel officer, line manager immediately of any disciplinary action to be taken as detailed in the disciplinary procedure.
• Communicating and consulting with personnel officer, line manager all facts before progressing to, or beyond stage one of the company’s disciplinary procedures

Administration

14. To assume responsibility for order management of stock, ensure stocktaking procedures are adhered to, targets are achieved, and all variance/anomalies are reported immediately.
15. Ensure all invoices are raised immediately and as dictated by company procedures.
16. You must adhere to company policy on customer credit and ensure all credit facilities are strictly operated within these terms.  You do not have authority to offer or pass customer credit.
17. Ensure all promotion procedures are followed and accurate and complete records are kept.
18. To attend weekly management sales meeting and chair these meetings in the absence of the line manager.

Miscellaneous

19. Ensure you are on site at all agreed times
20. Carry out the duties of your Line Manager / next in line in their absence when asked.
21. To comply with all company policy, procedures and processes and rules.
22. Any other functions that may be required by the company (within competency).